ePuP Support

How can we help?

Find guidance for buying, selling, managing your account, verification, adverts, safety and reporting concerns on ePuP.

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Buying a dog

Learn how to research sellers, arrange visits, check documents and make a responsible decision.

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Understand what makes a clear, honest and responsible advert and what buyers may ask you.

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Understand ePuP verification signals and why buyers should still complete their own checks.

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Follow ePuP's complete guide to meeting sellers, checking records, avoiding scams and collecting safely.

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Find the right route for suspicious adverts, fraud, animal-welfare concerns and unsafe behaviour.

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Need further help with your account or marketplace use? Visit our support information.

Do not send money, do not allow yourself to be pressured and do not continue a transaction simply because you have already invested time in it.